Salon Policies

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Cancellation Policy

Your appointments are very important to us; it is reserved, especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.  Since the services are reserved for you personally, a  Cancellation fee will apply.

Less than 24-hour notice will result in a charge equal to 50% of the reserved service amount. “NO SHOWS” will be charged 100%  of the reserved service amount. Appointments made within the 24 hour period and need to cancel; the client must cancel within 4 hours of appointment time or result in a charge equal to 50% of the reserved service amount. Any multiple services or combos must be held with a credit card. Multiple services or combos not canceled 24 hours in advance will be charged 100% of the reserved service amount. A credit card "HOLD" transaction may be made on your credit card to reserve the appointment time.

The cancellation policy allows us to inform our standby guests of any availability and keep our team members scheduled filled, thus better serving everyone. Our policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policy criteria.

Running Late

We understand life is crazy, and things happen. However, if you are running more than 15 minutes late, according to our clock, the appointment may have to be rescheduled. We will do what we can to get you in as soon as we can.  Please let us know as soon as possible if you're going to be late.  No-Show & Cancellation Policy may be applied. (See above policy)

Confirmation Calls

As a courtesy, our automated systems will call/text or e-mail to confirm your service appointments 48 hours before your appointment date. However, if we cannot reach you and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee.

Haircut or Color Adjustments

If there is something that you do not love about your cut or color, we want to make it perfect for you.  Please contact the salon within 3 days of your original service appointment, and we will gladly do what it takes to make it perfect for you! **Please note that if the adjustment is completely different from the original appointment, it will be an additional fee.**

Return Policy

We do not accept returns or exchanges unless the item you purchased is defective; services are nonrefundable. If you receive a defective item, please contact us with details of the product and the defect.

Children

As a community-focused salon, Nova Salon & Spa welcomes families and children. However, children ages 8 and under are not permitted in the salon if they are not receiving a service due to safety considerations. If a parent brings a child, age 8 or under, to the salon during the parent’s service and the child is running around, the service will need to be rescheduled later when the child is not accompanying the parent. 

In the case of a child coming in to receive a service, to ensure the children and guests' safety at Nova Salon & Spa, we will refuse service if a child will not sit still for the service. The liability is too great for Nova Salon & Spa to assume responsibility for children in an environment with many dangers present for children.